Refund Policy
Last Updated: June 20, 2026
Rangpur Architectural Design Ltd. (“RADL”, “we”, “us”, or “our”) is committed to transparency in all financial dealings with our clients. This Refund & Cancellation Policy explains the terms under which advance payments, deposits, and service fees may be refunded or cancelled for our residential, commercial, turnkey, renovation, project management, and architectural design services.
By engaging RADL’s services and making any payment, you agree to the terms outlined in this policy.
1. Booking & Advance Payments
To confirm a project, clients are typically required to pay a booking advance or initial deposit as outlined in the signed agreement. This advance secures your project slot, initiates design/planning work, and reserves resources for your construction timeline.
2. Cancellation by the Client
If you wish to cancel a project after signing an agreement, the following terms apply:
- Cancellation requests must be submitted in writing (email or formal letter) to our office.
- Cancellations made before design/planning work has begun may be eligible for a partial refund of the advance, minus any administrative or consultation charges already incurred.
- Cancellations made after construction, procurement, or site work has commenced are non-refundable for work already completed and materials already purchased.
- Any applicable refund will be calculated based on the actual project stage, cost incurred, and terms specified in your signed contract.
3. Cancellation by RADL
In the rare event that RADL is unable to proceed with a project due to unforeseen circumstances (regulatory restrictions, site issues, or other valid reasons), clients will be notified promptly and any unutilized advance payment will be refunded in full, excluding costs already incurred for work performed.
4. Non-Refundable Items
The following are generally non-refundable once incurred:
- Consultation, feasibility study, and site assessment fees
- Architectural design, working drawings, and 3D visualization charges once delivered
- Materials already purchased or ordered for your specific project
- Labor and construction work already completed on-site
- Government fees, permits, or third-party charges paid on your behalf
5. Refund Process & Timeline
Once a refund request is approved, RADL will process eligible refunds within 15–30 business days via bank transfer to the original payment account. Processing time may vary depending on the complexity of the project and the stage at which cancellation occurred.
6. Project Management & Renovation Services
For Project Management and Renovation engagements billed on a milestone or monthly basis, refunds (if applicable) will only apply to unbilled, future periods. Fees for services already rendered are non-refundable.
7. Disputes & Resolution
If you believe a refund has been calculated incorrectly, please contact our office in writing within 15 days of receiving the refund decision. RADL will review the matter and respond within a reasonable timeframe. Any unresolved disputes will be handled according to the terms specified in your signed project agreement.
8. Changes to This Policy
RADL may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Existing signed contracts will continue to be governed by the terms agreed upon at the time of signing.
9. Contact Us
For any questions regarding refunds, cancellations, or payment terms, please contact us:
Rangpur Architectural Design Ltd. (RADL)
Liberty Complex, 2nd Floor, Sahid Muktar Elahi Sarani
Station Road, Rangpur, Bangladesh
Phone: +880 1616 644 161
Email: info@radlrangpur.com
Website: www.radlrangpur.com